Privacy Policy

Our role

Zaria provides software and technology services to hospitals and healthcare providers. In most cases, we process personal information on behalf of our customers so they can communicate with patients and manage operational workflows. Healthcare providers remain responsible for their patient relationships and for determining how personal information is collected and used.

Information we process

Depending on the services being provided, we may process:

• Names
• Phone numbers
• Appointment information
• Payment status and payment reminders
• Messages required to deliver our services
• Technical information necessary to operate the platform

How we use information

We use personal information only as necessary to provide the services requested by our customers, including:

• Appointment confirmations
• Appointment reminders
• Booking and rescheduling communications
• Payment notifications and reminders
• Operational and customer support communications
• Maintaining, securing, and improving our services

Third-party services

We use trusted third-party service providers, including Meta's WhatsApp Cloud API and cloud infrastructure providers, to operate our services. These providers may process personal information only as necessary to deliver the services on our behalf and under their applicable terms and privacy policies.

Data security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the information and the services being provided.

Data sharing

We do not sell personal information. We may share information only with our customers, trusted service providers involved in delivering the service, or where required by applicable law.

Privacy requests

Individuals seeking access to, correction of, or deletion of personal information should generally contact their healthcare provider directly. Where appropriate, we will assist our customers in responding to lawful privacy requests.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated effective date.

Contact

If you have questions about this Privacy Policy, please contact us at zia.khan@zariasoft.com.